Shipping policy

Shipping policy

 

At Tsarina Luxe Slavic Hair , we strive to ensure the timely delivery of our high-quality hair extensions to our valued customers. Please review our shipping policy below for detailed information on our handling time and shipping duration.

 

Handling Time:

 

  1. Order Processing: We aim to process and pack your order within 2 to 4 business days from the date of your purchase. Our dedicated team works diligently to prepare your hair extensions for shipment while maintaining the utmost care and quality control.

 

Shipping Duration:

 

  1. Within UAE: For orders within the United Arab Emirates, including weekends, we estimate a shipping time of up to 2 business days. We work with reliable local shipping partners to ensure that your package arrives swiftly and securely.

 

  1. Outside of UAE: If your order requires shipping to a destination outside of the United Arab Emirates, please expect a shipping time of approximately 4 to 9 business days. This duration may vary depending on your specific location and any customs clearance processes that may be required. We appreciate your understanding and patience during international shipments.

 

Shipping Partners and Tracking:

 

  1. Reliable Shipping Partners: We collaborate with trusted shipping partners to ensure the safe and timely delivery of your hair extensions. These partners are chosen based on their track record for efficient and secure transportation.

 

  1. Shipment Tracking: Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its whereabouts. Tracking information will be shared via email or made available on our website.

 

Shipping Costs:

 

  1. Within UAE: We offer free shipping on all orders within the United Arab Emirates. No additional charges will be applied during checkout.

 

  1. Outside of UAE: For international orders, shipping costs will be calculated based on your location and the weight of the package. The shipping charges will be clearly displayed during the checkout process, allowing you to review and confirm before completing your purchase.

 

Multiple Shipments / Orders / Bookings:

 

  1. Multiple booking/orders/shipments may result in multiple postings to the cardholder’s monthly statement

 

Disputes and Chargeback:

 

  1. Customer can request disputes or chargebacks within 36 months. Please keep a proof of delivery receipt duly signed and/ or received by the customer.

 

Please note the following important points:

 

  • The handling time for your order is 2 business days from the date of purchase.
  • Shipping duration within the UAE is estimated at up to 2 business days, including weekends.
  • International shipping may take approximately 4 to 9 business days, depending on your location and any customs clearance processes.
  • Tracking information will be provided for all shipped orders.
  • Shipping costs for international orders will be calculated during the checkout process.

 

If you have any further questions or require additional information, please do not hesitate to contact our customer support team. We are here to assist you and ensure a seamless shipping experience.

 

Thank you for choosing Mr Bongi General Trading - Sole Proprietorship L.L.C. We appreciate your business and look forward to serving you in the future.

 

Sincerely,

 Tsarina Luxe Slavic Hair.