Refund policy

Refund policy

 

At Tsarina Luxe Slavic Hair , we strive to provide our customers with the highest quality natural hair extensions and exceptional customer service. We understand that occasionally, you may need to return or exchange a product, and we are here to assist you. Please review our return policy below for detailed information on the process.

 

Eligibility for Returns and Exchanges:

 

  1. Unopened Packages: We accept returns and exchanges for unopened packages of hair extensions, provided that the package remains sealed and unaltered. We understand that the appearance and integrity of the package are crucial for our customers, and we respect your need to ensure its pristine condition.

 

  1. Shipping Only: In cases where the package has not been opened and the sole purpose of the return is to cover shipping concerns or issues, we offer a simplified return process. Please read the instructions below for further guidance on these specific returns.

 

Return Process:

 

  1. Contact Customer Support: To initiate a return or exchange, please contact our customer support team within 2 days of receiving your order. You can reach us via email at mohamed@mrbongi.ae or by phone at [+971505980656].

 

  1. Provide Necessary Information: When contacting our customer support, please provide the following details:

 

  • Your order number
  • The reason for the return
  • A clear photo of the unopened package displaying the intact seal (if applicable)

 

  1. Approval and Return Instructions: Once we have reviewed your request, we will inform you if your return or exchange is approved. If approved, we will provide you with detailed instructions on how to proceed with the return shipment.

 

  1. Return Shipment: When returning the unopened package for shipping purposes, please ensure that the hair extensions are securely packaged and protected. Use a reliable shipping service with tracking capabilities to guarantee safe delivery. The return shipping costs will be the responsibility of the customer.

 

  1. Inspection and Refund/Exchange: Upon receiving the returned package, we will inspect it to ensure that the hair extensions remain in their original, unopened condition. If everything meets the return criteria, we will process your refund or exchange accordingly. Refunds will be issued to the original payment method, and exchanges will be processed promptly.

 

Please note the following important points:

 

  • Returns or exchanges will only be accepted for unopened packages.
  • Any alterations or damages to the package will render it ineligible for return.
  • Return requests must be made within 2 days of receiving your order.
  • Shipping costs for return shipments will be the responsibility of the customer.
  • Refunds will be done only through the Original Mode of Payment
  • Refunds will be issued in accordance with our refund policy.

 

For further information or any inquiries, please do not hesitate to contact our customer support team. We are here to assist you throughout the return process and ensure your satisfaction with our products and services.

 

Thank you for choosing Mr. Bongi General Trading – Sole Proprietorship L.L.C. We appreciate your business and look forward to serving you in the future.

 

Sincerely,

 

 Tsarina Luxe Slavic Hair

 

Cancellation policy

Customer can cancel their order within 3 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for between 3 to 14 days for the refund transfer to be completed.